Returns Policy

There are some exceptions to this policy listed below under “Exceptions”.

Merchandise will be accepted for return within 30 days of receipt by you. It must be unused, in new condition and in its original packaging. You must contact us by phone or e-mail for authorization and instructions before returning any item.

If you simply are not satisfied with your purchase, you will receive a full refund on the merchandise, but not on any shipping costs. The merchandise must be returned at your expense.

Refunds will be credited to the same credit card originally used for the purchase only.

 Exchange Policy:

There are some exceptions to this policy listed below under “Exceptions”.

Merchandise will be accepted for exchange within 30 days after you recieved . It must be unused, in its original packaging, in new condition and accompanied by a copy of the original receipt. You must contact us by phone or e-mail for authorization and instructions before returning any item.

If the merchandise is damaged, defective, we will pay for shipping of the replacement merchandise. You will receive credit for the returned merchandise and your shipping cost for the return. You will be charged or credited for the difference in price between the replacement order and the returned items credits

If you are simply not satisfied with your purchase, you can exchange it at full value. You will have to pay both the return shipping cost and the shipping cost of the replacement order. You will be charged or credited for the difference in price between the replacement order cost, including shipping, and the returned items credits.

Refunds will be credited to the same credit card originally used for the purchase only.

Exceptions to the Return and Exchange Policies:

All tea and other food sales are considered final! These items cannot be returned or exchanged.

Sales on consignment items sold at the store are always final.

 

Sereni tea logo

319 N Mt Shasta Blvd
Mt. Shasta, CA
USA, 96067
 
tel: 530.926.1688
email: sereni_tea@yahoo.com

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